Clause 1
Account Registration and Eligibility
To register a u999 account, you must: (a) be at least 21 years of age; (b) provide accurate, current, and complete information during registration; (c) not be a resident of a jurisdiction where online gambling is prohibited; (d) not be acting on behalf of a third party. u999 reserves the right to request proof of identity, age, and address at any stage of the registration or account verification process. Providing false information during registration is a material breach of these Terms and will result in immediate account closure and forfeiture of any funds held.
Clause 2
Account Security and Responsibility
You are solely responsible for maintaining the confidentiality of your u999 login credentials. You must not share your password with any third party. u999 will not be liable for any loss or damage resulting from unauthorised access to your account where you have failed to keep your credentials secure. You must notify u999 immediately at
[email protected] if you suspect any unauthorised use of your account. All bets and transactions made using your account credentials are deemed to have been made by you, regardless of who actually placed them.
Clause 3
Deposits, Withdrawals, and Payment Methods
u999 accepts deposits via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard. The minimum deposit amount is ৳100. The minimum withdrawal amount is ৳500. Withdrawals are typically processed within 24 hours for mobile wallet methods (bKash, Nagad, Rocket) and within 3 business days for bank transfers. u999 does not charge platform fees on deposits or withdrawals, though your payment provider may apply their own charges. You are responsible for any applicable taxes on winnings under the laws of your jurisdiction. u999 reserves the right to perform enhanced due diligence on large withdrawal requests, which may extend processing times.
Clause 4
Bonuses and Promotions
All bonus offers made by u999 are subject to specific wagering requirements, minimum odds, eligible game restrictions, and validity periods, which are published on each promotion's dedicated page. General bonus rules: (a) Bonuses are credited to your account only after the qualifying deposit clears; (b) Bonus funds and real-money funds are held in separate wallet balances and you must elect which to use; (c) Free spins winnings are credited as bonus funds subject to wagering requirements unless otherwise stated; (d) u999 reserves the right to withdraw, amend, or cancel any bonus at any time without prior notice where abuse is suspected; (e) Bonuses are non-transferable and have no cash value until wagering requirements are met in full.
Clause 5
Prohibited Activities
The following activities are strictly prohibited on the u999 platform and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities: (a) Use of automated betting software, bots, scripts, or any artificial intelligence tool to place bets; (b) Collusion or match-fixing in any form; (c) Exploiting software errors, bugs, or glitches; (d) Money laundering or using u999 to process proceeds of unlawful activity; (e) Initiating fraudulent chargebacks with your payment provider; (f) Creating multiple accounts to claim bonuses; (g) Providing false identity information; (h) Accessing the platform from a restricted jurisdiction using a VPN or proxy.
Clause 6
Betting Rules and Game Conduct
All bets placed on u999 are final once confirmed. In the event of a technical fault causing incorrect odds or game results to be displayed, u999 reserves the right to void affected bets and return stakes. For sports betting, if an event is abandoned or postponed and not completed within 24 hours of the scheduled start time, bets will be voided and stakes returned unless otherwise specified for the relevant market. Live betting markets may be suspended at any time without notice. u999 accepts no responsibility for bets placed during a suspension period due to a technical error on the user's side.
Clause 7
Know Your Customer (KYC) and Verification
u999 is committed to maintaining a secure and compliant platform. We may request identity verification documents at any stage, including but not limited to: a valid government-issued photo ID (National ID card, passport, or driving licence); proof of address (utility bill or bank statement dated within the last 90 days); and proof of payment method ownership. Failure to provide satisfactory KYC documentation within the timeframe specified by u999 may result in withdrawal holds or account suspension. All documents are handled in accordance with our Privacy Policy.
Clause 8
Responsible Gaming
u999 is committed to promoting responsible gaming. We provide the following player-protection tools accessible from your account dashboard: deposit limits (daily, weekly, monthly); session time reminders; cooling-off periods; and self-exclusion. If you wish to self-exclude from u999, please contact
[email protected]. Self-exclusion requests are processed within 24 hours. During a self-exclusion period, your account will be suspended and you will not be able to access your account or place any bets. u999 strictly enforces the 21+ age restriction and will not knowingly permit underage gambling.
Clause 9
Intellectual Property
All content on the u999 platform — including but not limited to text, graphics, logos, game software, audio, video, and user interface designs — is the property of u999 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal and non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works of, or publicly display any content from u999 without prior written permission.
Clause 10
Limitation of Liability
To the maximum extent permitted by applicable law, u999 shall not be liable for: (a) any loss of profits, revenue, data, or goodwill; (b) any interruption of service caused by factors outside u999's reasonable control, including internet outages, payment provider failures, or force majeure events; (c) any technical faults in third-party game software provided by licensed studios; (d) losses incurred during any period where the platform was unavailable due to scheduled or emergency maintenance. u999's total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by you in the six months preceding the event giving rise to the claim.
Clause 11
Account Closure and Termination
You may close your u999 account at any time by contacting
[email protected]. Upon closure, any remaining real-money balance will be returned to you via your registered payment method, subject to KYC verification. Bonus balances and winnings derived solely from bonus play that have not met wagering requirements will be forfeited. u999 may terminate your account immediately and without notice if it reasonably believes you have violated these Terms, engaged in fraudulent activity, or if continued operation of your account poses a risk to the platform or other players.
Clause 12
Amendments to These Terms
u999 reserves the right to modify these Terms & Conditions at any time. Where the changes are material, u999 will endeavour to provide reasonable notice via a platform notification or email to your registered address. Your continued use of the u999 platform after the effective date of any change constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and may request account closure. The current version of these Terms is always available at u999.vin/terms-conditions.